This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't allow drop down menus anymore unless I disable add ons and start in safe mode. Very annoying.

  • 2 replies
  • 5 have this problem
  • 165 views
  • Last reply by JLeigh

more options

This has only happened in the last few months. There are no add ons to disable. Even if I start it in safe mode with disabled add ons it only works for that session then, once closed and reopened it reverts back to not allowing drop down menus i.e. you cannot select anything, most frustrating.

This has only happened in the last few months. There are no add ons to disable. Even if I start it in safe mode with disabled add ons it only works for that session then, once closed and reopened it reverts back to not allowing drop down menus i.e. you cannot select anything, most frustrating.

Chosen solution

Hi, if you have a theme, please disable it to test - Add-ons Manager (Ctrl+Shift+A) > Appearance.

Try Options > (General), then deselect Performance and Use hardware acceleration when available, then restart Firefox - Startup, home page, tabs, and download settings.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Hi, if you have a theme, please disable it to test - Add-ons Manager (Ctrl+Shift+A) > Appearance.

Try Options > (General), then deselect Performance and Use hardware acceleration when available, then restart Firefox - Startup, home page, tabs, and download settings.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options

Thank you so much Scribe fab it worked yay!!!