Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Netflix WidevineCdm crash everytime

  • 3 replies
  • 8 have this problem
  • 1 view
  • Last reply by Adelito

Adelito
Adelito
more options

Hi, since two weeks I can't use Netflix anymore. Everytime I get the message that WidevineCdm crashed (and Netflix error F7702-1003 =DRM Problem) Using DRM is enabled. (I tried disenabling an enabling it again, but this didn't helped) Firefox 56.0.1 (64-Bit), Windows 7 Widevine Content Decryption 1.4.8.1008 last update 22.October 2017 What can I do?

Hi, since two weeks I can't use Netflix anymore. Everytime I get the message that WidevineCdm crashed (and Netflix error F7702-1003 =DRM Problem) Using DRM is enabled. (I tried disenabling an enabling it again, but this didn't helped) Firefox 56.0.1 (64-Bit), Windows 7 Widevine Content Decryption 1.4.8.1008 last update 22.October 2017 What can I do?

All Replies (3)

Adelito
Adelito Question owner
more options

Help please

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

Wait 10 or 15 seconds before re-enabling DRM.

Adelito
Adelito Question owner
more options

cor-el said

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. Wait 10 or 15 seconds before re-enabling DRM.

I did, and it crashes again. Widevine Content Decryption 1.4.8.1008 last update 24.October 2017 I deactivated all old version Add-ons too. WidevineCdm still crashed.