Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unexpected error when logging in to Firefox Sync or trying to reset password

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by guigs

gaderaden
gaderaden
more options

Hello,

I am trying to log in to Firefox Sync on my Windows 10 PC. I keep getting the "Unexpected Error" message. When trying to retrieve my password, I get it as well.

I've seen on other forum posts that a spam-filter can be the cause of this but it doesn't seem like email from mozilla or firefox are blocked by my e-mail account.

Hello, I am trying to log in to Firefox Sync on my Windows 10 PC. I keep getting the "Unexpected Error" message. When trying to retrieve my password, I get it as well. I've seen on other forum posts that a spam-filter can be the cause of this but it doesn't seem like email from mozilla or firefox are blocked by my e-mail account.

All Replies (2)

Happy112
Happy112
more options

Hi,

Many users are reporting this the past few hours.

I will forward this to an Administrator - but please bear in mind that we're dealing with different time zones.

guigs
guigs
more options

Hi there,

Firefox Sync engineers fixed the issue that was reported in github. Please try again and it should work now!

Thank you for your patience!