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thunderbird installation fails due to missing profile

  • 4 replies
  • 2 have this problem
  • 3 views
  • Last reply by christ1

ericdebruyckere
ericdebruyckere
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Due to several spam mails, I decided to install thunderbird from scratch; So I uninstalled the software and deleted the entire profile folder, expecting that the subsequent installation of thunderbird would start really from scratch. unfortunately, installation will not initiate, as the software is looking for the profile. So, how do i perform a entirely new installation of thunderbird ?

thank you, eric

Due to several spam mails, I decided to install thunderbird from scratch; So I uninstalled the software and deleted the entire profile folder, expecting that the subsequent installation of thunderbird would start really from scratch. unfortunately, installation will not initiate, as the software is looking for the profile. So, how do i perform a entirely new installation of thunderbird ? thank you, eric

Chosen solution

If your problem is fixed can you mark the topic as 'Solved' please? Thank you.

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christ1
christ1
  • Top 25 Contributor
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I uninstalled the software and deleted the entire profile folder

What exactly did you delete? Please provide the exact folder name and the full path.

ericdebruyckere
ericdebruyckere Question owner
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Hi, I found a folder with a 8-digit code under : C:\Users\Eric\AppData\Roaming\Thunderbird. i deleted that entire folder...

christ1
christ1
  • Top 25 Contributor
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i deleted that entire folder...

So you deleted the profile folder, but left the profiles.ini file untouched. Profiles.ini tells Thunderbird where to look for the profile.

The proper way to remove a profile is to use profile manager. That will remove the entry in profiles.ini as well. https://support.mozilla.org/en-US/kb/using-multiple-profiles#w_deleting-a-profile

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

If your problem is fixed can you mark the topic as 'Solved' please? Thank you.