This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Fosfire account did not sync correctly, what do I do?

Mountian
Mountian
more options

I attempted to sync my Foxfire to my mobile phone as directed by program. I received an email "New sign-in to Firefox. Firefox Mobile on Android 7, Etowah, NC, United States (estimated), 1:54:54 PM (EDT) Monday, Mar 19, 2018, This is an automated email, If you did not authorize this action then please chang your password. For more information plese visit Mozilla Support."

two items: First I am near Etowah, TN not Etowah, NC. Second: when I tried to log in, my user name (email address) and pass word did not work. And when I indicated I did not have password and asked for confirming email, I did not receave one.

This has been frustrating. Have I been hacked, and what do I need to do?

Thanks in advance

I attempted to sync my Foxfire to my mobile phone as directed by program. I received an email "New sign-in to Firefox. Firefox Mobile on Android 7, Etowah, NC, United States (estimated), 1:54:54 PM (EDT) Monday, Mar 19, 2018, This is an automated email, If you did not authorize this action then please chang your password. For more information plese visit Mozilla Support." two items: First I am near Etowah, TN not Etowah, NC. Second: when I tried to log in, my user name (email address) and pass word did not work. And when I indicated I did not have password and asked for confirming email, I did not receave one. This has been frustrating. Have I been hacked, and what do I need to do? Thanks in advance

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Mountian said

I attempted to sync my Foxfire to my mobile phone as directed by program....
First I am near Etowah, TN not Etowah, NC.

Were you connecting on the mobile network or on your home network? You definitely could get different results because that location was guessed based on information provided by that particular service provider.

To see the kind of location data associated with the IP address of different services, you can use a site like the following:

https://www.iplocation.net/

Second: when I tried to log in, my user name (email address) and pass word did not work. And when I indicated I did not have password and asked for confirming email, I did not receave one.

Is your Windows 10 Firefox already set up with your Firefox Account and Sync connected? If not, before connecting your mobile, start with your Windows Firefox. See: How do I set up Sync on my computer?