This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to check my Juno email account for several days now...Ive done nothing different

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

valparker
valparker
more options

When I try to access via Firefox using my laptop, I'm unable to use my Juno email account for several days now. It just keep rotating saying "looking for" or at times "downloading Juno" Ive done nothing different to my laptop or Juno account. I can access other sites as well, and I have no problem via my Verizon android or other *Non-Foxfire server. I really NEED to use Juno email via my main laptop. Thx a lot

When I try to access via Firefox using my laptop, I'm unable to use my Juno email account for several days now. It just keep rotating saying "looking for" or at times "downloading Juno" Ive done nothing different to my laptop or Juno account. I can access other sites as well, and I have no problem via my Verizon android or other *Non-Foxfire server. I really NEED to use Juno email via my main laptop. Thx a lot

All Replies (3)

Shadow110
Shadow110
more options

Hi, you are not saying if you are downloading your email into Juno or are using the webmail address @ https://webmail.juno.com/?cf=spl

REFRESH INSTRUCTIONS please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Shadow110
Shadow110
more options

Please empty your cache and cookies and try login to juno before doing the above.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and Cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

You can also do a malware scan just to be sure.