How do I unsubscribe from Firefox account e-mails?
I keep getting spam from Mozilla about my Firefox account. I have gone into my account settings, under Communcation Preferences, and have unsubscribed, but I am still getting these messages. The one just now was "Like bookmarks? You'll love this Firefox Account feature". How can I stop getting these annoying e-mails? Do I have to delete my account?
All Replies (8)
Mozilla does not send out spam. They do, however, send out newsletters.
Look at the bottom of the newsletter for the Unsubscribe link.
Thanks for the quick reply! I thought they were newsletters too, until I couldn't opt out so now they are spam.
The messages I am receiving do not have unsubscribe links. There is a link for "You can manage your settings or delete your account" which I have followed on the last three messages, but this only leads to the communication preferences page where I have already unsubscribed, yet I continue to receive the messages.
I have used my e-mail program's search feature to look for the word "unsubscribe" but it says there is no match.
EDIT: Attached a screenshot of the e-mail in case that helps, so you can see what I'm seeing.
Modified by Berkeloid
I was sent this link. Check it out; https://www.reddit.com/r/firefox/comments/6wtdvu/am_i_reading_the_like_bookmarks_youll_love_this/
Turns out you were right. There is no remove link; Bug 1410789 No option to unsubscribe from newsletter in Firefox account
Glad I'm not the only one who has been trying to unsubscribe from the e-mails! The last comment was three months ago though, does that mean they've given up trying to offer people an unsubscribe link?
They don't let us know what they are working on or what the priority is.
FredMcD said
They don't let us know what they are working on or what the priority is.
This will hopefully speed things up, or set the wheels in motion again :
https://support.mozilla.org/en-US/forums/support-forum-contributors/712997#post-73869
I had a look at that link, and it points to what looks like an empty FAQ entry. If I click the edit link on the FAQ then I can read the "unapproved content", which says to visit https://www.mozilla.org/en-US/newsletter/recovery/ and put in your e-mail address, and you'll be sent a link to a preferences page where you can unsubscribe.
I put in my e-mail address and it told me I was not subscribed to the Mozilla newsletter.
Yesterday I received another e-mail, again with no unsubscription link, this time titled "How to: Stay in control with your Firefox Account".
Perhaps someone at Mozilla would consider suspending these mailouts until people are given the option to unsubscribe?