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(/usr/lib/firefox/firefox:3301): dconf-WARNING **: 14:04:03.827: Unable to open /var/lib/snapd/desktop/dconf/profile/user: Permission denied

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  • Last reply by cor-el

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I get numerous crashes particularly when accessing videos on bbc.com/ cnn.com etc. Checked the logs and found this error as well [Parent 16918, Gecko_IOThread] WARNING: pipe error (49): Connection reset by peer: file /build/firefox-oscv9o/firefox-61.0.1+build1/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 353

I get numerous crashes particularly when accessing videos on bbc.com/ cnn.com etc. Checked the logs and found this error as well [Parent 16918, Gecko_IOThread] WARNING: pipe error (49): Connection reset by peer: file /build/firefox-oscv9o/firefox-61.0.1+build1/ipc/chromium/src/chrome/common/ipc_channel_posix.cc, line 353

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The crash report is several pages of data. We need the report numbers to see the whole report. Make sure to send the bp- as per picture

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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You can check for sandbox security issues.

You can set this pref to 2 or 1 on the about:config page to reduce the sandbox security level.

  • security.sandbox.content.level = 1
  • close and restart Firefox to make the change effective.

If '1' still doesn't have effect then try '0' to disable the sandbox.

If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

See also: