This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Plus.net say my browser is blocking their on-line chat facility; how do I stop the blocking?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Scribe

ballfield
ballfield
more options

I need to contact Plusnet about my phone account. Their website says: "Your browser's blocking email chat. To caht to us, please switch off anyad blocking software." How do I do that?

I need to contact Plusnet about my phone account. Their website says: "Your browser's blocking email chat. To caht to us, please switch off anyad blocking software." How do I do that?

All Replies (2)

WestEnd
WestEnd
more options

What's the site so others can see if it is a Browser or login issue?

Scribe
Scribe
more options

Hi, you could try disabling DuckDuckGo Privacy Essentials, although it seems to be Jetpack, which isn't supported anymore - 3-bar menu > Add-ons > Extensions.

In the 3-bar menu > Options > Privacy & Security, set Tracking Protection to Never.

Also, in Privacy & Security, make sure that cookies are enabled.

Restart Firefox and try the site again.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!