This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashing when fingerprints registered with no screen lock

  • 1 reply
  • 2 have this problem
  • 15 views
  • Last reply by Kevin

more options

Hi, I have this strange problem on my Samsung Tab S3. Firefox focus was crashing whenever I tried to open a webpage. I checked the system logs and found it is related with the screen lock. Right now, I have stored fingerprints to use with apps like 1password, but I use just swipe for screen unlock, no password or fingerprints. So: - With screen lock enabled and fingerprints registered, Firefox Focus works. - Without screen lock and fingerprints deleted from device, Firefox Focus works. - Without screen lock but fingerprints registered in the device, Firefox Focus crashes when opening any page.

I also tested it with older versions of the app, same problem. But on my phone, Samsung Galaxy A5, I use the same settings with no problem (fingerprints registered, screen unlocked, firefox works normally). Seems it's only issue on my tablet. I currently deleted any fingerprints from the device so I can continue using Firefox, but I would like to find a fix since I use fingerprints for unlocking protected apps. Any ideas why that happens?

Hi, I have this strange problem on my Samsung Tab S3. Firefox focus was crashing whenever I tried to open a webpage. I checked the system logs and found it is related with the screen lock. Right now, I have stored fingerprints to use with apps like 1password, but I use just swipe for screen unlock, no password or fingerprints. So: - With screen lock enabled and fingerprints registered, Firefox Focus works. - Without screen lock and fingerprints deleted from device, Firefox Focus works. - Without screen lock but fingerprints registered in the device, Firefox Focus crashes when opening any page. I also tested it with older versions of the app, same problem. But on my phone, Samsung Galaxy A5, I use the same settings with no problem (fingerprints registered, screen unlocked, firefox works normally). Seems it's only issue on my tablet. I currently deleted any fingerprints from the device so I can continue using Firefox, but I would like to find a fix since I use fingerprints for unlocking protected apps. Any ideas why that happens?
Attached screenshots

Modified by Nicos00

All Replies (1)

more options

Yes it is a known issue. There was a fix landed shortly ago. There will be rebuilds and some testing of the changes. It will be part of our next release.

https://github.com/mozilla-mobile/focus-android/issues/3566