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thunderbird freezes for a couple of seconds every couple of minutes

  • 3 replies
  • 1 has this problem
  • 23 views
  • Last reply by christ1

Sparkhawk
Sparkhawk
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I have Thunderbird 60.4.0. When working with e-mails, the program will just hang for 3-10 seconds while doing tasks. It will do this when I'm trying to move messages between folders, opening a new message, typing in e-mail addresses, typing in the body of an e-mail, even clicking on the "About Thunderbird" under Help. I do have "Allow Windows Search to search messages" unchecked. What is going on and how can I get this lag to stop?

Comp. Specs: Windows 7 Enterprise i5-3470 3.2 GHz 8 GB ram

I have Thunderbird 60.4.0. When working with e-mails, the program will just hang for 3-10 seconds while doing tasks. It will do this when I'm trying to move messages between folders, opening a new message, typing in e-mail addresses, typing in the body of an e-mail, even clicking on the "About Thunderbird" under Help. I do have "Allow Windows Search to search messages" unchecked. What is going on and how can I get this lag to stop? Comp. Specs: Windows 7 Enterprise i5-3470 3.2 GHz 8 GB ram

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

Sparkhawk
Sparkhawk Question owner
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It's the built-in anti-virus from Microsoft. I can't turn it off because this is a computer at work.

christ1
christ1
  • Top 25 Contributor
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Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Win8 https://support.microsoft.com/en-us/help/17076/windows-8-startup-settings-safe-mode - Win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

In any case, you should probably talk to your corporate IT folks.