We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No image from camera on Macbook

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by erbridge

erbridge
erbridge
more options

When using the Facetime camera if Firefox on a Macbook, I get no image. I am asked for permission, but the camera feed is blank. However, if I open Chrome and connect the camera there, the image starts coming through in Firefox (and Chrome works fine). Any ideas for how I can get the camera working properly.

When using the Facetime camera if Firefox on a Macbook, I get no image. I am asked for permission, but the camera feed is blank. However, if I open Chrome and connect the camera there, the image starts coming through in Firefox (and Chrome works fine). Any ideas for how I can get the camera working properly.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi erbridge, is audio (microphone) working?

If nothing is working:

After you give permission, does Firefox display the floating widget with a camera and microphone, indicating that Firefox thinks data is flowing to the site from those devices?

If audio is working:

When you give permission, does Firefox display a drop-down with multiple device choices? Sometimes Firefox may be trying to use a phantom device that used to be connected, although this probably is much less common with a camera than a headset with a microphone.

erbridge
erbridge Question owner
more options

Audio is working fine, and I get the widgets in that menu bar for both camera and audio. Firefox did display the multiple choice drop down, but the correct device is selected.