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How do I get javascript to start working again?

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by Barry Gold

Barry Gold
Barry Gold
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My copy of Firefox was working fine until late last week. Then websites that use javascript stopped working. It's not specific to any one website, many websites that use Javascript simply don't work right any more.

I thought perhaps my firefox was damaged, so I installed the latest version 66.0.2 (64-bit), but JS still doesn't work.

I looked at my extensions. I have two that _can_ disable JS, but the disable button isn't "lit".

I'm currently using Chrome for all websites that need JS.

Any suggestions?

My copy of Firefox was working fine until late last week. Then websites that use javascript stopped working. It's not specific to any one website, many websites that use Javascript simply don't work right any more. I thought perhaps my firefox was damaged, so I installed the latest version 66.0.2 (64-bit), but JS still doesn't work. I looked at my extensions. I have two that _can_ disable JS, but the disable button isn't "lit". I'm currently using Chrome for all websites that need JS. Any suggestions?

Chosen solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Read this answer in context 👍 1

All Replies (2)

user633449
user633449
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Chosen Solution

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Barry Gold
Barry Gold Question owner
more options

This fixed the problem.