Add-ons I trust are being disabled without permission
I have been using an add-on for a game I play for many years now. I trust it very much. I have to keep an earlier version of the firefox browser to use this. It has been working fine however, three times now within a week after rebooting my PC, it gets disabled without permission and without the option to re-enable it. I have been an avid user of Firefox for over a decade. I truly hope this can be resolved cause I really don't want to have to use Chrome. I hate it but if that is what I have to use for my add-on to work, I will.
Another add-on that is being disabled with no option to turn back on is my anti-virus. This is unacceptable. Please resolve this issue.
All Replies (6)
Late on Friday May 3rd, we became aware of an issue with Firefox that prevented existing and new add-ons from running or being installed. We are very sorry for the inconvenience caused to people who use Firefox.
We rolled-out a fix for release, beta and nightly users on Desktop. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.
In order to be able to provide this fix on short notice, we are using the Studies system. You can check if you have studies enabled as follows:
- Click the menu
button at the top right of the Firefox window.
- Click on Options (Windows) or Preferences (Mac and Linux).
- Select the Privacy & Security panel and scroll down to the Firefox Data Collection and Use section.
- The box next to Allow Firefox to install and run studies should be checked.
- If the box is not checked, click it to check mark the setting.
- If the box is not checked, click it to check mark the setting.
You can disable studies again, if you wish, after your add-ons have been re-enabled. See About Studies for more information.
Please do not delete your add-ons as an attempt to fix. You will lose any data related to the add-on. Disabled add-ons will not lose any data.
There are a number of work-arounds being discussed in the community. These are not recommended as they may conflict with fixes we are deploying. We’ll let you know when further updates are available that we recommend, and appreciate your patience.
There is no fix available for Android at this time. The team is working on it.
No change.
Do you see the (two) hotfixes listed on the about:studies page?
- hotfix-update-xpi-signing-intermediate-bug-1548973
- hotfix-reset-xpi-verification-timestamp-1548973
You can temporarily set app.normandy.run_interval_seconds to a lower value (21600 => 100) to see whether that gives the hotfix. Close and restart Firefox and check about:studies. You may have to refresh the about:studies page a few times. Do not forget to reset app.normandy.run_interval_seconds when about:studies shows that the hotfix has been applied.
You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.
Hotfix shows up but nothing changed.
If you haven’t received the latest hotfix, we are sorry for the inconvenience and encourage you to sit tight – an update is coming to you sometime soon via a deployed hotfix or a dot release. We’ll continue to provide updates on our blog post https://mzl.la/2LwSZrk