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can't save my username and password

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by McCoy

asakhaei871
asakhaei871
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Greeting, I want to save my username and password But the firefox browser didn't ask me.I click on option=>privacy & security,ask to save login and pass option is checked. help solve my problem,please. sincerely exp: https://pranatrader.ir/login

Greeting, I want to save my username and password But the firefox browser didn't ask me.I click on option=>privacy & security,ask to save login and pass option is checked. help solve my problem,please. sincerely exp: https://pranatrader.ir/login

All Replies (3)

FredMcD
FredMcD
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Are you using any password add-ons/programs?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

asakhaei871
asakhaei871 Question owner
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No,the problem still here,yet.

McCoy
McCoy
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Hello,

If "Ask to save logins and passwords for websites" is checked and stays checked, and you don't use an external password manager, then there are a few possible causes - would you please read everything in this article :

https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

Any luck ?