This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I stop Carbon Black Defense from causing certificate errors?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Shallop

more options

My IT department tried manually installing certificates but it didn't fix the problem. I haven't found anything helpful searching the web. Here's the error message.


Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to <this URL> because this website requires a secure connection.

What can you do about it? <this URL> has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

My IT department tried manually installing certificates but it didn't fix the problem. I haven't found anything helpful searching the web. Here's the error message. ---------------------------------------- Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to <this URL> because this website requires a secure connection. What can you do about it? <this URL> has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site. The issue is most likely with the website, and there is nothing you can do to resolve it.

Chosen solution

Solved the problem with this change. In about:config search for security.enterprise_roots.enabled and set to true

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Solved the problem with this change. In about:config search for security.enterprise_roots.enabled and set to true