We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

attachments do not open

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

robert104
robert104
more options

Something has happened with my Thunderbird installation. I am running Windows 10 with Thunderbird 68.3.0 (32-bit). It started with that I cannot open attachments in emails. Seem to be that the path to the file is wrong. If a file "the file.pdf" is attached, two paths are sent to the PDF reader: C:\WINDOWS\System32\the and C:\WINDOWS\System32\file.pdf

I tried to remedy the issue by updating, which fails. So I cannot install 68.3.1 clocking the link that appears in the Thunderbird takes me to 68.3.0 which I did install.

Please let me know if more information is needed.

Something has happened with my Thunderbird installation. I am running Windows 10 with Thunderbird 68.3.0 (32-bit). It started with that I cannot open attachments in emails. Seem to be that the path to the file is wrong. If a file "the file.pdf" is attached, two paths are sent to the PDF reader: C:\WINDOWS\System32\the and C:\WINDOWS\System32\file.pdf I tried to remedy the issue by updating, which fails. So I cannot install 68.3.1 clocking the link that appears in the Thunderbird takes me to 68.3.0 which I did install. Please let me know if more information is needed.

All Replies (2)

robert104
robert104 Question owner
more options

Btw, I can save the attachments without a problem.

sfhowes
sfhowes
  • Top 10 Contributor
more options

This is a known bug in TB 68:

https://support.mozilla.org/en-US/questions/1274716