This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox for Android recently started crashing, closing tabs, or displaying blank webpages?

  • 5 replies
  • 2 have this problem
  • 5 views
  • Last reply by Paul

Ian Battaglia
Ian Battaglia
more options

Hi there, I've been a firefox user for a while now, both on android and my windows desktop. Recently, I've been having issues with firefox for android that I wasn't having before. Firefox keeps closing all my tabs seemingly at random when I close the app. Other times, pages display just empty white, and won't reload. Force stopping the app often resolves issues, but of course, that closes my tabs too. I don't usually keep many open, under 8 at almost all times.

Has something changed recently that might have caused this performance issue? I'm on the latest version of Firefox for Android, 68.5.0, and Android 10, on a Samsung Note 9, with One UI version 2.0.

Thanks!

Hi there, I've been a firefox user for a while now, both on android and my windows desktop. Recently, I've been having issues with firefox for android that I wasn't having before. Firefox keeps closing all my tabs seemingly at random when I close the app. Other times, pages display just empty white, and won't reload. Force stopping the app often resolves issues, but of course, that closes my tabs too. I don't usually keep many open, under 8 at almost all times. Has something changed recently that might have caused this performance issue? I'm on the latest version of Firefox for Android, 68.5.0, and Android 10, on a Samsung Note 9, with One UI version 2.0. Thanks!

All Replies (5)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi Ian

Thank you for your question.

Have you tried clearing the application cache? Open the Android settings app, find Applications, select Firefox and clear the cache (not data!).

You may also want to try our new browser, Firefox Preview, that has a much better browsing experiance.

Ian Battaglia
Ian Battaglia Question owner
more options

Thanks Seburo. I've cleared the cache, I'll see if I'm still having issues. If so, I'll give Preview a try.

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Great, glad to hear it. I hope you like Firefox Preview - I have been using the early test builds for about a year as my main mobile browser and really like it.

Ian Battaglia
Ian Battaglia Question owner
more options

Well, that's a good testament to its stability and usability!

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

For more information, I recomend that you read this article.