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Can't set up 2 Factor Auth

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Su5eD

Su5eD
Su5eD
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I tried to set up 2FA on my firefox account, but it didn't work. How to reproduce: 1.Go to account settings; 2. Click "enable" next to Two-step authentication; 3.Scan QR Code with Google Authenticator app (or Authy); 4.Enter the code from the app; 5 - I got an "Invalid two-step authentication code" error under the text box; I also tried manually entering the key manually, but it didn't work either.

I tried to set up 2FA on my firefox account, but it didn't work. How to reproduce: 1.Go to account settings; 2. Click "enable" next to Two-step authentication; 3.Scan QR Code with Google Authenticator app (or Authy); 4.Enter the code from the app; 5 - I got an "Invalid two-step authentication code" error under the text box; I also tried manually entering the key manually, but it didn't work either.

All Replies (4)

Eve
Eve
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are you entering the random code generated in Authy AFTER you scan the QR code?

Su5eD
Su5eD Question owner
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Eve said

are you entering the random code generated in Authy AFTER you scan the QR code?

Yes, of course.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you connected to the internet on the mobile device and use a reliable time service are the TOTP code is time dependent and is only valid for thirty seconds ?

Su5eD
Su5eD Question owner
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cor-el said

Are you connected to the internet on the mobile device and use a reliable time service are the TOTP code is time dependent and is only valid for thirty seconds ?

Yes