Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot sync Firefox - it asks for a verification code but the email never arrives.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Eve

ianc1
ianc1
more options

I'm trying to sync Firefox to my new Mac. It asks me to enter a verification code which it sends to my email - but the email never arrives; I have requested it several times. I have checked Spam, I have checked my webmail as well as on the server, i have designated the Firefox accounts email address a safe sender, i have checked that I am still receiving emails (I am), but still no verification code.

I'm trying to sync Firefox to my new Mac. It asks me to enter a verification code which it sends to my email - but the email never arrives; I have requested it several times. I have checked Spam, I have checked my webmail as well as on the server, i have designated the Firefox accounts email address a safe sender, i have checked that I am still receiving emails (I am), but still no verification code.

All Replies (1)

Eve
Eve
more options

Are you in the right email account? That's all I can think of, is maybe you're accidentally checking the wrong email?