This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Keep getting "Something went wrong" when attempting to login to acct. Have changed P/W, used verification, etc.

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

jamesjgd
jamesjgd
more options

Every time I tried to login using my old stored P/W, I got something went wrong message. When I changed my P/W, I answered all, including my age, got the six digit code, entered it where required, changed my P/W, verified it, tried to login to my Firefox account again only to get the same message. All I want to do is to try and use the new "SEND" feature in the update. I have over the years had many problems with Firefox updates when trying out new enhanced features to the point I have nearly given up on it, using it for primary "legacy" email.

Every time I tried to login using my old stored P/W, I got something went wrong message. When I changed my P/W, I answered all, including my age, got the six digit code, entered it where required, changed my P/W, verified it, tried to login to my Firefox account again only to get the same message. All I want to do is to try and use the new "SEND" feature in the update. I have over the years had many problems with Firefox updates when trying out new enhanced features to the point I have nearly given up on it, using it for primary "legacy" email.

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}