This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"Not Signed In" MSG on next selected file when after first file OK when downloading from Google Drive

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

anuhea55
anuhea55
more options

I'm using FF 76.0.1 on a Win10 platform. For testing, I've uploaded a folder that contain multiple MP4's to my Google Drive. I then Share this drive with my other email. I then want to download the content of these multiple files to a hard drive folder. Doing this to test how Download works for Google drive.

I open my received email and see the Shared invite. I log into my Google account and select the first file to download (using RT click and Download into a selected directory). A Save-As folder box opens. Everything works with the file downloading ultimately as a *.mp4 file. When I go back to the Google drive and attempt to down load a second file, I get the following pop up message... 

  - You are Not signed in
 - You are signed out.  Sign back in, the click 'Retry'....there is a Retry box.

The Sign back in (in the msg) does not work, nor does the Retry box! All that happens is the box refreshes.

What I end up doing is to close the Google My drive TAB, and re-select the invite email message. This opens a new tab again that points to my shared folder. I then select my 2nd file, and download..everything works. Now when I try a 3rd file, I end up getting the same Msg again and need to close the Tab and reload from the email the Google drive.

I have turned off any AD blocker on the Google drive. It's almost something is in a cookie or cache. I don't want to constantly have to reset any of these every time. Tried once, and made no difference. Any Idea, maybe something in the FF Settings?

What I want is to be able to repeatedly pick and download files from Google to my selected folder without having to re-select the email invite. I also notice, that on the second try, I don't get asked for my Google ID/Pass like I did the first time. It's like I was sent to a third party site (Save-as pop up box) and cannot come back to the folder listing. It would be nice if the Save-As location could be reused from the previous Save with a check box.

I'm using FF 76.0.1 on a Win10 platform. For testing, I've uploaded a folder that contain multiple MP4's to my Google Drive. I then Share this drive with my other email. I then want to download the content of these multiple files to a hard drive folder. Doing this to test how Download works for Google drive. I open my received email and see the Shared invite. I log into my Google account and select the first file to download (using RT click and Download into a selected directory). A Save-As folder box opens. Everything works with the file downloading ultimately as a *.mp4 file. When I go back to the Google drive and attempt to down load a second file, I get the following pop up message... - You are Not signed in - You are signed out. ''Sign back in'', the click 'Retry'....there is a Retry box. The Sign back in (in the msg) does not work, nor does the Retry box! All that happens is the box refreshes. What I end up doing is to close the Google My drive TAB, and re-select the invite email message. This opens a new tab again that points to my shared folder. I then select my 2nd file, and download..everything works. Now when I try a 3rd file, I end up getting the same Msg again and need to close the Tab and reload from the email the Google drive. I have turned off any AD blocker on the Google drive. It's almost something is in a cookie or cache. I don't want to constantly have to reset any of these every time. Tried once, and made no difference. Any Idea, maybe something in the FF Settings? What I want is to be able to repeatedly pick and download files from Google to my selected folder without having to re-select the email invite. I also notice, that on the second try, I don't get asked for my Google ID/Pass like I did the first time. It's like I was sent to a third party site (Save-as pop up box) and cannot come back to the folder listing. It would be nice if the Save-As location could be reused from the previous Save with a check box.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please ignore spam replies about third-party support you may have received earlier and do not call a supplied phone number or send email.
This is the official support forum and we do not supply support by phone.

Are you using any extension that deals with cookies ?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window