This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mobile - Undo delete all download/retrieve the downloaded files

  • 3 replies
  • 3 have this problem
  • 38 views
  • Last reply by Paul

more options

I read in another post that it is impossible to undo the action, but is there anywhere the files are stored after firefox removed them? I use Huawei file manager to look for the files, and sadly they are gone. The pictures are also missing from the gallery, is there anything I can do to retrieve them? It is 2 years of items that are suddenly gone from my mobile, it is practically impossible for me to retrieve them otherwise.

Moving forward, can I revoke permission for firebox to delete items? Because normally on desktop, deleting downloads does not remove files...

I read in another post that it is impossible to undo the action, but is there anywhere the files are stored after firefox removed them? I use Huawei file manager to look for the files, and sadly they are gone. The pictures are also missing from the gallery, is there anything I can do to retrieve them? It is 2 years of items that are suddenly gone from my mobile, it is practically impossible for me to retrieve them otherwise. Moving forward, can I revoke permission for firebox to delete items? Because normally on desktop, deleting downloads does not remove files...

Chosen solution

There is work bring done to improve the download experience that will become available in future updates.

Read this answer in context 👍 1

All Replies (3)

more options

Hi

The best place to look is in the "downloads" folder on your Android device. This is where the files would have been downloaded to. This folder can be accessed through a file manager app on you device.

more options

Seburo said

Hi The best place to look is in the "downloads" folder on your Android device. This is where the files would have been downloaded to. This folder can be accessed through a file manager app on you device.

I checked, in fact I was trying to see if the items I was downloading was ready and I watched in horror as Firefox begins removing the files from the downloads folder since there is roughly 500 items, but there was no stopping it. From the android Huawei file manager, I searched for the items and none shown up. Truly a dangerous implementation since the functionality differ to desktop browsers.

A prompt stating that it will also remove actual files would have been nice.

Modified by Felix

more options

Chosen Solution

There is work bring done to improve the download experience that will become available in future updates.