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Scroll bar disappears

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by jdrolte

jdrolte
jdrolte
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The scroll bar on the right of my screen disappears when I sign in to "The Guardian". This started within the last week. It works OK when I sign in to my other on line subscriptions (NY Times and Washington Post) and all other places I access. It works OK when I do a "Safe Mode" load of Firefox. I have explored the few Add-ons and Custom Settings but have not been able to determine the cause. I am having this problem on any of 4 different computers currently running Firefox 81.0 and Windows 10. Microsoft Edge is working OK if I use it.

Any help would be appreciated.

Jim

The scroll bar on the right of my screen disappears when I sign in to "The Guardian". This started within the last week. It works OK when I sign in to my other on line subscriptions (NY Times and Washington Post) and all other places I access. It works OK when I do a "Safe Mode" load of Firefox. I have explored the few Add-ons and Custom Settings but have not been able to determine the cause. I am having this problem on any of 4 different computers currently running Firefox 81.0 and Windows 10. Microsoft Edge is working OK if I use it. Any help would be appreciated. Jim

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
jdrolte
jdrolte Question owner
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Thank you for the help. I continued researching and found that by Disabling DuckDuckGo Privacy Essentials the problem was solved.