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Firefox says a primary account is a secondary account

  • 4 replies
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  • Last reply by Kiki

antnolangos
antnolangos
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I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B:

  • Already exist a firefox account associated with email B
  • When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset.

Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case.

How could I make a firefox account for my email B?

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B: * Already exist a firefox account associated with email B * When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset. Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case. How could I make a firefox account for my email B?

Chosen solution

And yes, it confirmed that this is still an issue until now.

Unfortunately, in the meantime there's no way you could use email B to create a new FxA account.

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All Replies (4)

antnolangos
antnolangos Question owner
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Could someone at least tell me who I can contact to solve my issue?

Kiki
Kiki
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Hi antnolangos,

I think I've heard that this has been a problem in the past. But let me confirm with the team if that's still the case now and if there's any workaround for that.

Kiki
Kiki
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I'll come back here once I hear from the FxA team.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
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Chosen Solution

And yes, it confirmed that this is still an issue until now.

Unfortunately, in the meantime there's no way you could use email B to create a new FxA account.