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video not playing

sbpoole
sbpoole
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My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can show us what you are talking about and provide links so that we can try and replicate the issue?

sbpoole
sbpoole Question owner
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Mainly my personal Google Photos page, no videos will play but will play in all other browsers. Here is a link to an Amazon product video and they won't play either.

https://www.amazon.com/Icotec-Night-Stalker-Hunting-Gear/dp/B07K8W3LMD/ref=sr_1_53?dchild=1&keywords=coyote+call&pd_rd_r=0a6c1799-3e9b-4ab8-af6c-71c6e83291c1&pd_rd_w=XIvLZ&pd_rd_wg=WY5JL&pf_rd_p=0ec05f25-9534-48fe-9c3e-40b89957230e&pf_rd_r=18BX5W6WYNTPNERZRS1J&qid=1610539850&sr=8-53

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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It works for me. see screenshot Did you try safe mode?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Safe Mode would be a good test.

Also, Firefox on Windows 7 uses Media Foundation, Microsoft's media components, to play H.264/MP4 video. I have a copy of the old YouTube test page. Does this show your Firefox will play H.264/MP4 videos:

https://www.jeffersonscher.com/sumo/html5-video.html

(The results we want are "supported" or "probably".)