This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Most of Thunderbird has stopped working

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

rgunn833
rgunn833
more options

I cannot get any part of Thunderbird to work right. When Telus moved their mail to gmail, Thunderbird stopped receiving any of those email, even after the server was changed to smtp.gmail.com. Now the two other accounts that are tied to Thunderbird through my website also have stopped working, they will neither send nor receive email. I am lost. Can anyone help? Bob rgunn833@telus.net

I cannot get any part of Thunderbird to work right. When Telus moved their mail to gmail, Thunderbird stopped receiving any of those email, even after the server was changed to smtp.gmail.com. Now the two other accounts that are tied to Thunderbird through my website also have stopped working, they will neither send nor receive email. I am lost. Can anyone help? Bob rgunn833@telus.net

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Is your incoming server smtp.gmail.com? That's the outgoing server. Check that your settings are:

incoming IMAP server imap.gmail.com on port 993, SSL/TLS, OAuth2 authentication, User Name = email address; outgoing SMTP server smtp.gmail.com on 587 (465), STARTTLS (SSL/TLS), OAuth2 authentication, User Name = email address. Check that cookies are allowed in TB Options/Privacy & Security. Remove the passwords from Saved Passwords in Options, restart TB, and enter the account password in the OAuth browser window at the next connection to authorize access to the account.