Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Restoring lost bookmarks

admin362
admin362
more options

My computer crashed and the OS had to be reinstalled. Bookmarks that I had saved for the last 6 to 8 months seemed to have disappeared. What messed up for me to have lost those bookmarks or how do I recover them? Thanks for your suggestions.

My computer crashed and the OS had to be reinstalled. Bookmarks that I had saved for the last 6 to 8 months seemed to have disappeared. What messed up for me to have lost those bookmarks or how do I recover them? Thanks for your suggestions.

All Replies (1)

Wesley Branton
Wesley Branton
more options

Reinstalling the operating system would probably be what caused the issue, since that removes a lot of files from the computer.

If you used the Windows reset tool instead of actually manually reformatting the computer, there may be a windows.old folder on the drive that you have installed Windows on. That may have your old bookmarks in it, but sometimes Windows doesn't keep program data in that case either.