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Can on display any pages, including Firefox "log ins and password" or "options"

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by atarlowski

atarlowski
atarlowski
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My Firefox ver 88 stopped working. It will not display any web pages whether I click on a bookmark (where nothing shows in the URL line) or if I type a page into the URL line. Just a completely blank page not messages. I've removed and reinstalled ver 88 and tried ver 87 but neither of them worked. Interestingly if I go to Help > More troubleshooting" the window does display the expected text.

My Firefox ver 88 stopped working. It will not display any web pages whether I click on a bookmark (where nothing shows in the URL line) or if I type a page into the URL line. Just a completely blank page not messages. I've removed and reinstalled ver 88 and tried ver 87 but neither of them worked. Interestingly if I go to Help > More troubleshooting" the window does display the expected text.
Attached screenshots

Chosen solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

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All Replies (4)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Is it Windows 10?

atarlowski
atarlowski Question owner
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Yes Windows 10

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

atarlowski
atarlowski Question owner
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Genius, I downloaded and installed the file; x64: vc_redist.x64.exe from this web page > 

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

and copied over my profile folder and all's good.

Thanks