This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

green screen play video on Android 6 mobile Firefox

  • 5 replies
  • 1 has this problem
  • 6 views
  • Last reply by Paul

TauRus
TauRus
more options

bug with green screen on lenovo tab3 android 6

bug with green screen on lenovo tab3 android 6
Attached screenshots

All Replies (5)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Please can you supply the website address for those videos?

Does this happen with other websites, such as YouTube?

Do you have any add-ons installed?

What level of enhanced tracking protection do you have set?

TauRus
TauRus Question owner
more options

1. https://m.youtube.com/watch?v=fZOghLjOA9E and any videos on YT and vk.com

2. yes

3. no. clean firefox 90.1.2

4. default standart setting

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Do you have any security or anti-virus apps running on your device?

TauRus
TauRus Question owner
more options

no. nothing

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Has this happened before the recent update to Firefox for Android?

To look into this matter further, our developers will need more information from you:

  1. On stock Android open the Android Settings and use the search at the top to find build number
  2. Tap the build number 7 times
  3. For other devices use your favorite search engine or YouTube to find steps for your device.
  4. On stock Android Open the Android Settings and use the search at the top to find USB debugging and enable it
  5. Connect your device to the computer using a USB cable
  6. Download the Android SDK Platform tools for your operating system
  7. Use your operating system tools to extract the zip file that was downloaded
  8. Connect your device to the computer using a USB cable
  9. Open a command prompt or terminal and change to the directory to the platform tools directory that was extracted
  10. On Windows run the command adb devices on macOS and Linux run ./adb devices
  11. If it returns unauthorized you will need to authorize the phone to connect to the computer by accepting the connection dialog on the phone
  12. Connect your device to the computer using a USB cable
  13. Open a command prompt or terminal and change to the directory to the platform tools directory that was extracted
  14. On Windows run adb logcat -v time on macOS and Linux run ./adb logcat -v time
  15. Watch a video
  16. Unplug the device
  17. Copy all the information in the terminal
  18. Paste the information into a Gist https://gist.github.com/ and save logcat information
  19. Add the Gist URL to a reply to this thread

Optional Cleanup

  • It is recommended to disable USB debugging once you are done collecting this information
  • You can remove the Android SDK Platform tools by deleting the folders and zip file