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Page failing to reload - Xero

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

graham35
graham35
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Since the upgrade to 91.0.2 I am encountering a problem with one page on one website. Can anyone help me to resolve this?

I've checked page settings and removed Cookies etc, to no effect. On logging in securely to My Xero, the Dashboard is the default page loaded, and it works fine. If I browse to any other page (but the Dashboard), all works well. However, when going to the shortcut for the Dashboard, I get this error on the blank page.

'Firefox has detected that the server is redirecting the request for this address in a way that will never complete'.

If I use the back button, it opens OK. Using Web developer tools I see the error message in http://go.xero.com/Dashboard/ : I get NS Error redirecting, but have no knowlwedge to do anything more. Can people offer a fix?

Since the upgrade to 91.0.2 I am encountering a problem with one page on one website. Can anyone help me to resolve this? I've checked page settings and removed Cookies etc, to no effect. On logging in securely to My Xero, the Dashboard is the default page loaded, and it works fine. If I browse to any other page (but the Dashboard), all works well. However, when going to the shortcut for the Dashboard, I get this error on the blank page. 'Firefox has detected that the server is redirecting the request for this address in a way that will never complete'. If I use the back button, it opens OK. Using Web developer tools I see the error message in http://go.xero.com/Dashboard/ : I get NS Error redirecting, but have no knowlwedge to do anything more. Can people offer a fix?

Chosen solution

http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies

https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
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Chosen Solution

http://kb.mozillazine.org/The_page_isn't_redirecting_properly Not Redirecting properly = cookies

https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you use a bookmark or are you starting with the main (home) page of this website?

If you use a bookmark to access a specific page then instead navigate to this page starting with the main page or with the sign in page in case there is a problem with this bookmark.