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Fals Crash Report maybe malware?

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

galenstrickland
galenstrickland
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Over the past week I keep getting a Crash Report popup when Firefox obviously hasn't crashed, since I can continue browsing through multiple tabs. I've been able to close that dialog box and continue surfing. It has also happened after I've closed Firefox in the evening, after closing all tabs, signing out of email, etc, before turning the computer off. I suspect some type of malware, but Defender says there isn't a problem, and the popup looks exactly like the one shown on the Crash Report help page. I'm attaching a screenshot from this morning.

Over the past week I keep getting a Crash Report popup when Firefox obviously hasn't crashed, since I can continue browsing through multiple tabs. I've been able to close that dialog box and continue surfing. It has also happened after I've closed Firefox in the evening, after closing all tabs, signing out of email, etc, before turning the computer off. I suspect some type of malware, but Defender says there isn't a problem, and the popup looks exactly like the one shown on the Crash Report help page. I'm attaching a screenshot from this morning.
Attached screenshots

All Replies (1)

FredMcD
FredMcD
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Next time, turn on the 'Tell Mozilla' and submit the report.

Firefox has been divided into several sub-programs so that if one sub should crash/freeze/whatever, the browser would possibly keep running.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support