Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Extension; Norton Safe Search

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

This extension is preventing me from using my Firefox browser. When I enter any URL address and click Enter, the browser goes to a continuous search mode. The URL is never found.

This is the address on the pop up tab: moz-extension://a3413469-7bfd-4c15-be38-21f71d0ee74d/content/ui/privacy-prompt.html.

The tab has a heading, “Norton Safe Search.” Is this a Mozilla extension? Is this a valid Norton extension? How can I get around it.? I would like to use my Firefox browser again. Suggestions would be appreciated. Thanks!

Henry Meier, Jr. [removed email from public]

This extension is preventing me from using my Firefox browser. When I enter any URL address and click Enter, the browser goes to a continuous search mode. The URL is never found. This is the address on the pop up tab: moz-extension://a3413469-7bfd-4c15-be38-21f71d0ee74d/content/ui/privacy-prompt.html. The tab has a heading, “Norton Safe Search.” Is this a Mozilla extension? Is this a valid Norton extension? How can I get around it.? I would like to use my Firefox browser again. Suggestions would be appreciated. Thanks! Henry Meier, Jr. [removed email from public]

Modified by James

Chosen solution

All Replies (1)

more options

Chosen Solution

Norton questions should be asked here; https://support.norton.com

http://community.norton.com/