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Page not loading for 10-20 seconds, then it does after refresh

  • 6 replies
  • 1 has this problem
  • 56 views
  • Last reply by niekrochip

niekrochip
niekrochip
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Ever since installing firefox on a new pc, I've had the problem where I would click a link or enter a url, and sometimes (not always, about 20% of the time), the page will not load (there is a loading symbol but no page shows up), then it stops loading after about 10-20 seconds and there is no page (when I enter a url from a new tab, there is just a blank tab, when I click a link on a webpage, I just remain on the webpage), but when I re-enter the url or re-click the link, it does work. So happens for all links of the website I'm trying to visit.

To summarize: I click a link, and sometimes it loads for 10-20s and then just stops, and when I click again, it works.

Any help is appreciated!

Ever since installing firefox on a new pc, I've had the problem where I would click a link or enter a url, and sometimes (not always, about 20% of the time), the page will not load (there is a loading symbol but no page shows up), then it stops loading after about 10-20 seconds and there is no page (when I enter a url from a new tab, there is just a blank tab, when I click a link on a webpage, I just remain on the webpage), but when I re-enter the url or re-click the link, it does work. So happens for all links of the website I'm trying to visit. To summarize: I click a link, and sometimes it loads for 10-20s and then just stops, and when I click again, it works. Any help is appreciated!

Chosen solution

Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Have you disabled the virus software? If so, did it help? Just as a test, run this app to see if changing your DNS will help. https://www.grc.com/dns/benchmark.htm

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All Replies (6)

niekrochip
niekrochip Question owner
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Any help please? this issue is driving me crazy :-(

niekrochip
niekrochip Question owner
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Thanks for your reply! Im running Windows 10 64bit, with latest Firefox version (98.0.1). I have GData Antivirus and a firewall is running on 'standard security mode' but I have this on other pc's as well and none have this problem. This happens at every website. So when I would visit this support page, it could happen that it doesn't load first try, then I have to wait ~15sec and try again and then it works (but if I then try and refresh, it might happen that it doesn't load again).

Thanks for any advice!

niekrochip
niekrochip Question owner
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Anyone? :-(

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Chosen Solution

Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Have you disabled the virus software? If so, did it help? Just as a test, run this app to see if changing your DNS will help. https://www.grc.com/dns/benchmark.htm

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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You can also try Windows in Safe Mode with networking to see if Firefox behaves any different.

https://www.google.com/search?client=firefox-b-1-d&q=Windows+in+Safe+Mode

niekrochip
niekrochip Question owner
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jonzn4SUSE said
Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf Have you disabled the virus software? If so, did it help? Just as a test, run this app to see if changing your DNS will help. https://www.grc.com/dns/benchmark.htm

THANK YOU SO MUCH!!! Apparently there were problems with the DNS, I'm not sure which of the things I tried with your recommended software ended up working, but I don't have the problem anymore!!