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Blank page on ligin

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by khablow

khablow
khablow
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On my Windows 10 desktop, I have used www.bostonglobe.com for years with no problem. Firefox keeps me logged in and if, for any reason, am not, I click on the login link and Firefox fills in my login. Lately this does not work. I just updated Firefox and it still does not work. Bostonglobe.com loads but when I click on the login link all I get is a blank page. This works in Chrome and in Firefox on my Samsung tablet. I deleted all the bostonglobe cookies but this does not help. I have rebooted the computer and this does not help either. Any solutions would be greatly appreciated.

On my Windows 10 desktop, I have used www.bostonglobe.com for years with no problem. Firefox keeps me logged in and if, for any reason, am not, I click on the login link and Firefox fills in my login. Lately this does not work. I just updated Firefox and it still does not work. Bostonglobe.com loads but when I click on the login link all I get is a blank page. This works in Chrome and in Firefox on my Samsung tablet. I deleted all the bostonglobe cookies but this does not help. I have rebooted the computer and this does not help either. Any solutions would be greatly appreciated.

Chosen solution

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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All Replies (3)

khablow
khablow Question owner
more options

thanks for the quick reply.

I tried it with Edge on the desktop and it worked fine. it worked in Chrome on my Chromebook. it also works in Firefox on my Samsung tablet and phone. In all cases i logged out and back in with no problem. it does not work only on my desktop in Firefox. Seems strange.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
khablow
khablow Question owner
more options

The problem was AdBlocker Ultimate. When I disabled it for the login page and reloaded the page it worked.

Thanks for the help.