Email Inbox empty
Thunderbird Inbox was not displaying new emails today when starting Thunderbird today. I right clicked on the Inbox and selected properties and then clicked on Repair Folder. The Inbox is now empty. Yet Thunderbird is showing 11 new emails.
I get a popup from Bell Sympatico: The current operation on 'Inbox' did not succeed. The Mail Server for account [edited]@sympatico.ca responded: IMAP4 server terminating connection.
Modified by drossm1
Chosen solution
I presume you are using IMAP and so you should have the following server settings:
- Incoming Server name: imap.bell.net
- Port : 993
- Connection Security: SSL/TLS
- Authentication Method : Normal Password
- User name: Full email address
- Password: same as used to logon to webmail account.
SMTP
- Server name: smtphm.sympatico.ca
- Port: 587
- Connection Security: STARTTLS
- Authentication Method : Normal Password
- User name: Full email address
- Password: same as used to logon to webmail account.
Q: Have you checked to see if there is an outage in your area ?
Q: What OS are you using ? Q: What version of Thunderbird are you using?
Firewall: Exit Thunderbird and access Firewall Thunderbird needs to be set up as an allowed program otherwise the Firewall may block access to internet/ports. Confirm Thunderbird is set up as an allowed program in Firewall.
Q: What Anti-Virus product are you using ? The best way to test if an AV is interfering is to restart the computer in 'Safe Mode with Networking' - if you normally connect using WIFI, then you may need to connect computer to router using an ethernet cable. Then start Thunderbird to see if you get a connection.
Check to see if there are too many cached connections: In Thunderbird
- Menu icon > Account Settings
- Select 'Server SEttings' for the account name
- On the right click on 'Advanced..' button
- 'Maximum number of connections to cache'- By default it is set to 5, suggest you try 3
- click on OK
Then exit/switch off all devices that maybe connecting to server, all computers, phones etc. Leave for a short while to allow server time to reset, then start Thunderbird and test connectivity.
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Clicking on Get Messages results in the above error message.
Chosen Solution
I presume you are using IMAP and so you should have the following server settings:
- Incoming Server name: imap.bell.net
- Port : 993
- Connection Security: SSL/TLS
- Authentication Method : Normal Password
- User name: Full email address
- Password: same as used to logon to webmail account.
SMTP
- Server name: smtphm.sympatico.ca
- Port: 587
- Connection Security: STARTTLS
- Authentication Method : Normal Password
- User name: Full email address
- Password: same as used to logon to webmail account.
Q: Have you checked to see if there is an outage in your area ?
Q: What OS are you using ? Q: What version of Thunderbird are you using?
Firewall: Exit Thunderbird and access Firewall Thunderbird needs to be set up as an allowed program otherwise the Firewall may block access to internet/ports. Confirm Thunderbird is set up as an allowed program in Firewall.
Q: What Anti-Virus product are you using ? The best way to test if an AV is interfering is to restart the computer in 'Safe Mode with Networking' - if you normally connect using WIFI, then you may need to connect computer to router using an ethernet cable. Then start Thunderbird to see if you get a connection.
Check to see if there are too many cached connections: In Thunderbird
- Menu icon > Account Settings
- Select 'Server SEttings' for the account name
- On the right click on 'Advanced..' button
- 'Maximum number of connections to cache'- By default it is set to 5, suggest you try 3
- click on OK
Then exit/switch off all devices that maybe connecting to server, all computers, phones etc. Leave for a short while to allow server time to reset, then start Thunderbird and test connectivity.
Last night I tried my other pc, a Windows 10 laptop. I had not used Thunderbiord for 2 years in the laptop.
I opened Thunderbird 102.6.1 and it did the same as the Windows 10 desktop pc. No emails in the Inbox.
I went to Account Settings, Server Settings and Advanced, Maximum number of connections to cache and changed the cache from 5 to 2.
Emails began filling the inbox. The laptop pc also had no email filters set.
Felling lucky I went back to the desktop Windows 10 p, opened Thunderbird 102.6.1 and changed the Maximum number of connections to cache from 5 to 2. Emails began filling the inbox.
I did have a number of email filters set on the desptop Windows 10 pc but for some reason the Message Filters were now empty.
I have one issue remaining. On the Windows 10 desktop The Inbox and Trash both rebuilt but the Deleted folder and files remain in the Trash folder and the Inbox shows 5 new emails which in fact are the 5 old emails which were there.
I went to the Profiles folder and deleted the msf file for the Inbox and the Trash folder.
I now have Thunderbird downloading new emails as well as populating the Inbox with the old emails. BUT I would like to figure out how to empty the trash with the 3 folders and some files in each folder as well as having those 5 emails show up as new emails. Any thoughts?