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Firefox version Update failures

  • 2 replies
  • 0 have this problem
  • 5 views
  • Last reply by cor-el

mtepoele
mtepoele
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Each time Firefox forces me to update, when it comes back, it says it need me to input my Mac password to authorize the installation of a "Helper" tool. I do so but then Firefox will hang. I need to Force Quit it. If I cancel out of putting in my password, it won't start.

The only way to fix is to delete Firefox.app from Applications then download a new DMG and reinstall. I'm getting sick of having to do that every time. I've been a Firefox user for well over a decade and don't want to move to Chrome or Safari but this is getting bad.

I don't even know what "Helper Tool" it wants to install. I use the Dashlane and Gmail Reverse Conversations as the only 2 Extensions I have in the browser.

Please help me figure out how I can avoid having to delete and download Firefox everytime I'm forced to update it.

Thanks.

Each time Firefox forces me to update, when it comes back, it says it need me to input my Mac password to authorize the installation of a "Helper" tool. I do so but then Firefox will hang. I need to Force Quit it. If I cancel out of putting in my password, it won't start. The only way to fix is to delete Firefox.app from Applications then download a new DMG and reinstall. I'm getting sick of having to do that every time. I've been a Firefox user for well over a decade and don't want to move to Chrome or Safari but this is getting bad. I don't even know what "Helper Tool" it wants to install. I use the Dashlane and Gmail Reverse Conversations as the only 2 Extensions I have in the browser. Please help me figure out how I can avoid having to delete and download Firefox everytime I'm forced to update it. Thanks.

All Replies (2)

Terry
Terry
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I see no reference to the 'Helper' in the article.

https://support.mozilla.org/en-US/kb/update-firefox-latest-release

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This can happen if you are running from inside a dmg or otherwise unsupported environment.

Make sure you install Firefox properly and that you do not launch Firefox from the DMG (Disk Image) file.

Open the Firefox Disk Image file and drag the Firefox application to the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the Disk Image, but instead drag it out of the DMG folder.