Thunderbird Won't Start
Thunderbird was updating when we lost power. When power was restored, Thunderbird would not start and gave me the following message:
Procedure ENTRY POINT ??1SOUNDTOUCH@SOUNDTOUCH@UAE@XZ could not be located in the DYNAMIC LINK LIBRARY C:\Program Files (x86)\MOZILLA THUNDERBIRD\XUL.811
This message was followed by: couldn't load xpcom
All Replies (4)
just reinstall Thunderbird from thunderbird.net. That should clear the failed update with a working version.
Matt, thank you for your assistance. Will the reinstall leave my message folders intact? I can't afford to lose some messages. Thanks in advance, Tony
I does not touch the user profile. that is one of the goog things about Thunderbird. It separates the user/account settings from the program, unlike most windows applications that put stuff in the registry any uninstalling removes it.
Matt, thank you soooo much for your assistance. It is greatly appreciated.
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