This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

text encoding all wrong

AnonymousUser
AnonymousUser
more options

All the title text and as i'm typing this, i can't see any of the text right now because they are all wrong code. like jibberish is what i'm seeing.

This happened

Every time Firefox opened

All the title text and as i'm typing this, i can't see any of the text right now because they are all wrong code. like jibberish is what i'm seeing. == This happened == Every time Firefox opened

All Replies (3)

AnonymousUser
AnonymousUser Question owner
more options

I can see the text of this troubleshooting just fine now. Could it be a problem with Java script? The pop up after I started asking the question was all jibberish.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by the bitmap version of the Helvetica or Geneva font or another (bitmap) font that can't be displayed by Firefox in that font size. Firefox can't display that font in the specified size and displays gibberish instead. You can test that by zooming out (View > Zoom > Zoom Out, Ctrl -) to make the text smaller.

Uninstall (remove) all variants of that not working font to make Firefox use another font or find a True type version of that font that doesn't have the problem. ..... See http://kb.mozillazine.org/Issues_related_to_fonts#Gibberish

AnonymousUser
AnonymousUser Question owner
more options

That fixed it for me! I had the same problem, and it was my Helvetica font that I recently installed from some random fonts website. Thanks for the help!