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Firefox crashs when visiting any page with flash content, how I can I stop that?

  • 4 replies
  • 0 have this problem
  • 9 views
  • Last reply by Moses

AnonymousUser
AnonymousUser
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HI all,

Any page I visit with a flash video of some sort causes firefox to lockup, youtube is just the most prevalent. The page loads, then the program compatibility assistant pops up. I can't download,cancel or close out of that window and I have to ctrl-alt-delete and shut down the plug in container manually to be able to continue surfing. I have tried all three options on the firefox support page, tried using both 3.6.6 and 4.0 Beta 1, updating flash, no joy on any of those attempts.

I can play videos using VLC normally and the video that starts up when I visited the 4.0 beta welcome page works fine if that helps any.

Can anyone help?

URL of affected sites

http://www.youtube.com

HI all, Any page I visit with a flash video of some sort causes firefox to lockup, youtube is just the most prevalent. The page loads, then the program compatibility assistant pops up. I can't download,cancel or close out of that window and I have to ctrl-alt-delete and shut down the plug in container manually to be able to continue surfing. I have tried all three options on the firefox support page, tried using both 3.6.6 and 4.0 Beta 1, updating flash, no joy on any of those attempts. I can play videos using VLC normally and the video that starts up when I visited the 4.0 beta welcome page works fine if that helps any. Can anyone help? == URL of affected sites == http://www.youtube.com

All Replies (4)

Moses
Moses
  • Moderator
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If you close Firefox, then start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see Diagnose Firefox issues using Troubleshoot Mode. Or you can try creating a new profile. Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See Profile Manager - Create, remove or switch Firefox profiles. Also it can be a extension or plugin causing the problem. Extensions can sometimes be the cause of problems. If the problem does not occur in Safe Mode, then you can disable your extensions one-by-one until you find out which one is causing the problem. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Moses
Moses
  • Moderator
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Also you can try updating your installation of Flash. See Flash Plugin - Keep it up to date and troubleshoot problems

AnonymousUser
AnonymousUser Question owner
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This is still happening even with Firefox 3.6.8. It seems to be related to timeouts ... if the Flash object doesn't load quickly, FIrefox still locks up. Reverting to an older version of the Flash plugin (10.0 or earlier) fixes it.

AnonymousUser
AnonymousUser Question owner
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@Moses that didn`t help the problem any, I even upgraded to 3.6.8 and no joy. I`m still using an older version of flash.