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FF hangs when trying to save pdf files

  • 6 replies
  • 4 have this problem
  • 5 views
  • Last reply by Moses

AnonymousUser
AnonymousUser
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Adobe pdf documents open fine but when I try to save a copy, FF hangs (hourglass, stops responding). Right-click and "Save link as" also hangs.

Under Tools->Options, if I select either "General" or "Applications", it hangs. All add-ons (there are only a few) are disabled, safe mode makes no difference.

Sometimes, I can right-click on FF on the taskbar and close it, but usually I have to use the task list to kill it.

IE (ugh) handles pdfs fine. I've changed the download directory, cleared the download history, cleared browsing history/private data, no change.

This happened

Every time Firefox opened

== Can't correlate to a particular update, since I don't always open pdfs

Adobe pdf documents open fine but when I try to save a copy, FF hangs (hourglass, stops responding). Right-click and "Save link as" also hangs. Under Tools->Options, if I select either "General" or "Applications", it hangs. All add-ons (there are only a few) are disabled, safe mode makes no difference. Sometimes, I can right-click on FF on the taskbar and close it, but usually I have to use the task list to kill it. IE (ugh) handles pdfs fine. I've changed the download directory, cleared the download history, cleared browsing history/private data, no change. == This happened == Every time Firefox opened == Can't correlate to a particular update, since I don't always open pdfs

All Replies (6)

Moses
Moses
  • Moderator
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Try Diagnose Firefox issues using Troubleshoot Mode and click on the option that says Disable all addons

AnonymousUser
AnonymousUser Question owner
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Already tried that. No change.

Moses
Moses
  • Moderator
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Your Firefox settings and info are kept in a folder separate from the Firefox program, called your profile folder. Try creating a test profile, to see if the problem still occurs. See Profile Manager - Create, remove or switch Firefox profiles

AnonymousUser
AnonymousUser Question owner
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Tried a new profile. Same problem.

AnonymousUser
AnonymousUser Question owner
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I tried uninstalling and re-installing FF 3.6.6 and then uninstalling and replacing it with 4.0beta. The program hangs under the following conditions (that I've found so far): Load pdf (I can no longer even view them) Click on "Tools>Options" Import bookmarks from an HTML file

This happens with a clean install of FF, no changes whatsoever to the default configuration.

On my home computers, FF works great, it's just here on my work machine. No coworkers have reported similar troubles with the same software. Is there a way I can figure out if another program is causing weird things to happen? Some diagnostic I can run that will indicate where FF is having trouble? Any assistance would be really appreciated.

Thanks in advance.

AnonymousUser
AnonymousUser Question owner
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I reverted to FF 3.5.10, which seems to be working.