This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when browsing to whole vertical sections of the maps are missing with error report that not available at basic zoom level - problem present for several days

  • 10 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

browsing to Google maps home page as below has whole vertical sections of the opening display missing with error statement that not available at this zoom level - problem present for several days

URL of affected sites

http://maps.google.co.uk/maps

browsing to Google maps home page as below has whole vertical sections of the opening display missing with error statement that not available at this zoom level - problem present for several days == URL of affected sites == http://maps.google.co.uk/maps

All Replies (10)

more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

more options

No change - is there a general problem with Google Maps - can you see the same error.

more options

This posting was from me - the name wasn't picked up

more options

I have now checked with other browsers and they do not exhibit the fault so there is definately something seriously wrong with the current version of Firefox that requires urgent attention

more options

WILL SOMEONE IN THE UK PLEASE POST A REPLY AS THIS PROBLEM IS SERIOUSLY HAMPERING MY USE OF THE BROWSER WHERE GOOGLE MAPS ARE INVOLVED - for example go to http://www.budgetplaces.com/eg_offer_list.php?checkin=2010-10-29&checkout=2010-10-31&guests=2&city_id=9

more options

I see no problem with the Google map at that budgetplaces.com page. Nor do I see a problem here - http://maps.google.co.uk/maps = with Firefox 3.6.8.

Since you didn't have a problem in the Firefox SafeMode and you didn't solve that problem when troubleshooting extensions and themes, the next step is to disable your plugins one at a time to see if that problem goes away.

more options

No problems here either with the two pages.

You did clear the cache and Google cookies? You need to clear Google cookies as well if your problem is with Google maps, so try to clear all cookies or try Private Browsing - Use Firefox without saving history mode to see if that works.

more options

I have now tried all above suggestions separately and in combination and tried removing other possibly related cookies but all to no avail - I am now using v3.6.8. If it helps all the place markers on the Budget page are shown but not the Google map behind them. I can't seem to get a decent screenshot to attach

more options

Create a new profile as a test to check if your current profile is causing the problems See [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting:Make a new profile]]

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

more options

I have created a new profile and this seems to have eliminated the maps problem. However, despite following the various sets of instructions to restore my bookmarks and history by accessing the bookmarks backup file in the profile folder, a dialogue box comes up reporting "cannot process the file" so I have not tried any other restorations. Is there no other way of correcting the original profile?