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problems with hotmail

  • 3 replies
  • 11 have this problem
  • 1 view
  • Last reply by cor-el

ctaylor5
ctaylor5
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When accessing hotmail and while trying to compose an email, I find that I cannot attach documents to the email. The buttons that appear in hotmail for attachment, office, photos, etc. appear on the screen but are non-functional.

When accessing hotmail and while trying to compose an email, I find that I cannot attach documents to the email. The buttons that appear in hotmail for attachment, office, photos, etc. appear on the screen but are non-functional.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Your user agent is corrupted: 

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.0.6, Ant.com Toolbar 1.3 ( .NET CLR 3.5.30729; .NET4.0C)

You have or had an extension installed (Ant.com Toolbar) that has changed the user agent to Firefox/3.0.6.

You can see the Firefox version at the top and the user agent at bottom of the "Help > About" window (Mac: Firefox > About Mozilla Firefox).
You check (compare) what websites see: http://whatsmyuseragent.com/ - Whats My User Agent?

You can check the general.useragent prefs on the about:config page.
You can open the about:config page via the location bar, just like you open a website.
Filter: general.useragent
If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset.

See Web sites or add-ons incorrectly report incompatible browser and Find what version of Firefox you are using

interested1
interested1
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Can someone advise an easy way to fix this? I am having the same problem, but I am very novice at some parts of the computer, this being one of them, so I am not sure where the config page is. Thanks.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you have a corrupted user agent?

Help > Troubleshooting Information

See: