This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox tells me to update my Adobe Flash, but it won't let me install, even when I follow the special Firefox instructions on Adobe's website.

  • 1 reply
  • 109 have this problem
  • 8 views
  • Last reply by TonyE

more options

When I get to the Thank You page, Firefox has a bar at the top that says "Additional plugins are required to display all the media on this page" but when I click to install it, Firefox says that it is in a format that it cannot recognize. The name of the plugin is "gp.xpi".

When I get to the Thank You page, Firefox has a bar at the top that says "Additional plugins are required to display all the media on this page" but when I click to install it, Firefox says that it is in a format that it cannot recognize. The name of the plugin is "gp.xpi".

All Replies (1)

more options

You can ignore those instructions. Adobe has what I believe is an easier way to install Flash by using the manual installers. See the Adobe troubleshooting guide - http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller