This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Installed Firefox 3.6.10 now my mouse wheel doesn't scroll

  • 5 replies
  • 193 have this problem
  • 23 views
  • Last reply by alizalizaa

thedarkferret
thedarkferret
more options

I just installed FF 3.6.10 update, and now my mouse wheel doesn't scroll. I checked my mouse settings, and all is correct. Mouse wheel scrolls in non-Firefox applications, including off-line folders and online IE. Mouse wheel worked fine with last version of FF. Also tried hooking up a different mouse, (an old mechanical one at that), same problem. If this cannot be fixed, how can I uninstall the latest update and rollback to the previous version?

I just installed FF 3.6.10 update, and now my mouse wheel doesn't scroll. I checked my mouse settings, and all is correct. Mouse wheel scrolls in non-Firefox applications, including off-line folders and online IE. Mouse wheel worked fine with last version of FF. Also tried hooking up a different mouse, (an old mechanical one at that), same problem. If this cannot be fixed, how can I uninstall the latest update and rollback to the previous version?

Chosen solution

Please read this article to see if it helps:


https://support.mozilla.com/en-US/kb/Cannot+scroll+with+mouse+wheel+or+touchpad?s=Cannot+scroll+with+mouse+wheel+or+touchpad+&as=s

Read this answer in context 👍 1

All Replies (5)

silkphoenix
silkphoenix
more options

Chosen Solution

Please read this article to see if it helps:


https://support.mozilla.com/en-US/kb/Cannot+scroll+with+mouse+wheel+or+touchpad?s=Cannot+scroll+with+mouse+wheel+or+touchpad+&as=s

thedarkferret
thedarkferret Question owner
more options

Thanks, that helped. I hate Logitech, but they are pretty good for the price. I also found this:

https://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox

Which walks you through how to rollback to a previous version of Firefox, which also answers one of my own questions and is therefore useful to be posted here. But be warned, the video on the site doesn't work - it freezes about 3/4 of the way through.

Modified by thedarkferret

johnh35
johnh35
more options

Found my problem...

I upgraded to 3.6.11 and my mouse stopped scrolling and I couldn't switch between tabs.

I hit control/Alt/Del on my keyboard to go to the task manager and I noticed there was an extra Firefox process running. I ended all my Firefox tasks and then restarted Firefox and everything worked.

odee
odee
more options

thanks for all the tips, however none of these work. Installed 3.6.10, 3.6.11 and latest version 3.6.13 but the mouse wheel is still not working. Waiting for comment from Mozilla. If they take this problem serious, which I doubt, reading about the problem since September and 86 people who reported...

alizalizaa
alizalizaa
more options

Go to tools , options, advanced, general and check the option for smooth scroll. :)