This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I click on e.g a picture on a web site and a new window appears, there should have been a new window, but there is only en empty window and a text asking me to look in bookmarks and in history. I did not have this problem from the beginning.

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

The same problem appears if I try to print a statement of account from my bank and clicks on the print button. Normally there is a window presenting the wiew that is going to be printed, but now I only get a blank window.

The same problem appears if I try to print a statement of account from my bank and clicks on the print button. Normally there is a window presenting the wiew that is going to be printed, but now I only get a blank window.

All Replies (1)

more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems