This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes constantly since I installed 3.6 and later updates, now I cannot install 3.6.12 or remove firefox from Windows XP using remove programs

  • 2 replies
  • 274 have this problem
  • 14 views
  • Last reply by Heidi56

rabbit12091
rabbit12091
more options

Since installing 3.6 I have multiple crashes on opening the browser. I cannot install 3.6.12 or remove 3.6.11 using Window XP Add Remove Programs.

Since installing 3.6 I have multiple crashes on opening the browser. I cannot install 3.6.12 or remove 3.6.11 using Window XP Add Remove Programs.

All Replies (2)

cailin7591
cailin7591
more options

I'm having issues with 3.6.13 - it is crashing ALL THE TIME, and I cannot see any pattern to it. It is getting quite irritating, especially when it causes me to lose entire unsent, unfinished emails in my webmail account. Firefox NEVER used to do this. I have added no new software to my computer, and I do not have any viruses or malware (I have a current subscription to McAfee). You need to fix whatever the problem is, or else I'm going to have to dump Firefox, and I'd really rather not.

Heidi56
Heidi56
more options

Firefox crashes at least once a day. Web page freezes, then states "Firefox is not responding," and "plug-in container encountered an error and must close. "Only started happening with latest Firefox also. I also have McAfee (regularly updated), and I also run Malawarebytes regularly and according to their reports have no viruses or Malaware on my computer. Would really like to know if it is a problem with my computer, a conflict of some kind, or Firefox itself.