This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox will no long connect me to the internet.

mpfs1357
mpfs1357
more options

Firefox will no longer connect me to the internet. I can connect to the internet using Internet Explorer, but not Firefox. Prior to this problem my McAffee security was giving a message that a Firefox program was trying to run but McAfee didn't recognize it. I chose to block it from running since I didn't know what it was. I have uninstalled Firefox and tried to reinstall Firefox from the download link at Mozilla.org. This did not fix the problem.

Firefox will no longer connect me to the internet. I can connect to the internet using Internet Explorer, but not Firefox. Prior to this problem my McAffee security was giving a message that a Firefox program was trying to run but McAfee didn't recognize it. I chose to block it from running since I didn't know what it was. I have uninstalled Firefox and tried to reinstall Firefox from the download link at Mozilla.org. This did not fix the problem.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Unblock Firefox in the McAfee Firewall. You can find instructions for that from this page.
http://support.mozilla.com/en-US/kb/Firewalls