This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot delete recent history as option not highlighted in TOOLS

  • 1 reply
  • 12 have this problem
  • 6 views
  • Last reply by TonyE

fasteddie
fasteddie
more options

I click on TOOLS and the option to 'clear recent history' is not live (light grey text). In other words clicking on it has no effect. This is also the same for 'stop private browsing'

All the other options under TOOLS are available (black text).

I click on TOOLS and the option to 'clear recent history' is not live (light grey text). In other words clicking on it has no effect. This is also the same for 'stop private browsing' All the other options under TOOLS are available (black text).

All Replies (1)

TonyE
TonyE
  • Moderator
more options

You have Firefox set up so that it is always in private browsing mode or never remembering history.

To get out of that mode, in the Tools menu select Options. Go to the Privacy panel and if the setting at the top is set to "Never remember history", change it to one of the two other options. If you have it set to "Use custom settings for history", make sure the setting "Automatically start Firefox in a private browsing session" is not selected.