Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot connect wirelessly to any site

elerch
elerch
more options

I am new to Firefox. I can connect to the internet via a wired connection, but cannot connect wirelessly. I could connect at another person's house, and everything worked fine there with his FIOS wireless router. I came home, and copied those settings with my SSID and key, but could not access any site at all. I changed various settings and found that I did connect with the one of the wireless settings, but I still could not access any site. Help!

My FIOS info states that my security method is WEP 64-bit. What is the problem, and what do I do to fix it?

I am new to Firefox. I can connect to the internet via a wired connection, but cannot connect wirelessly. I could connect at another person's house, and everything worked fine there with his FIOS wireless router. I came home, and copied those settings with my SSID and key, but could not access any site at all. I changed various settings and found that I did connect with the one of the wireless settings, but I still could not access any site. Help! My FIOS info states that my security method is WEP 64-bit. What is the problem, and what do I do to fix it?

All Replies (3)

Swapnilrustagi
Swapnilrustagi
more options

Yep, looks like a problem with your wireless connection. Please go to (http://www.google.com/chrome?platform=linux) using your wired connection and download Google Chrome and install it. If Google Chrome works, then we will surely help you out. But if Google Chrome doesn't work please contact your wireless connection company.

Waiting for a reply.

elerch
elerch Question owner
more options

Thanks--I tried this--downloaded Chrome through the wired connection, and still have the same problem.

Swapnilrustagi
Swapnilrustagi
more options

Did you contact your Wireless connection provider company???